The multi-purpose room agent is a hotel and catering professional who works mainly in the dining room. He is in charge of welcoming and serving customers in a restaurant, bar or café. Its missions can be diverse and varied depending on the establishment and its size, but generally, they include table service, order taking, cashing, room maintenance, table setting, table setting, cleaning dishes and managing stocks of drinks and cleaning products.
Key responsibilities:
- Greet customers and seat them at their table
- Present the menu and suggestions of the day
- Take customer orders and forward them to the kitchen
- Serve food and drinks
- Collect payments and give change
- Ensure the cleanliness of the room and the equipment used (tables, cutlery, glasses...)
- Ensure table service in accordance with the establishment's quality standards
- Set up and clear tables
- Manage beverage and cleaning supplies inventory
- Contribute to the establishment of the room before the service
Skills required:
- Excellent customer service and communication skills
- Ability to work effectively under pressure and resolve issues quickly
- Knowledge of hygiene and food safety standards
- Ability to work in a team and collaborate with other staff
- Flexibility and adaptability to changes in the work environment
- Ability to work standing for extended periods of time and to lift heavy objects
- Basic computer knowledge for using a cash register
Education and experience required:
Hotel or restaurant training appreciated but not mandatory
Remuneration:
The hourly rate of a Multi-Purpose Agent in the room varies according to the geographical region and experience. On average, the rate used by Onestaff's partner establishments is €16.00 excluding tax/hour.